FAQ

The installation guides can be downloaded from the respective product page.

You can read the product specification on the respective product page.

Both 2D and 3D files are available for download on the respective product pages. You can click on Image Downloads to get them all. 

You will find all our color codes that you can choose from at no extra cost under About in the main menu, then scroll down to select the Color and Anchoring page.

You can see all our available anchoring options under About in the main menu, then scroll down to select the Color and Anchoring page.

You can read all about our materails that we offer under About in the main menu, then select Quality, at the bottom of that page, we have a page dedicated to Materials. 

If you use loose fill material, sand or wood chip, it must be either 30 cm or 40 cm. If the play equipment has a fall height of a maximum of 200 cm then 30 cm applies, if the equpment has a fall height of more than 200 cm and a maximum of 300 cm then 40 cm applies.

For synthetic products, such as artificial grass, rubber tiles or cast-in-place rubber or cork coverings, the free fall height of the equipment is taken as a starting point, and then the selected surface must have at least the same critical fall height as the free fall height of the equipment. Different suppliers have different thicknesses for different heights.

The general answer is that for all playground equipment with a free fall height of 60cm or higher, or if the equipment has a "forced movement" (swings, slides, ziplines, roundabouts or seesaws) then there must be a shock-absorbing surface that complies with the equipment's fall height or requirements in SSEN 1176. For Play equipment with a fall height lower than 60 cm and without "forced movement", there are no requirements for shock absorption. However, HAGS always recommends at least grass as a base.

The general answer is that fall spaces may overlap, but not between implements that have "a compelling movement", these must have their own space. However, it is always the equipment that has the highest requirement that determines how large any overlap may be.

Generally speaking and in the vast majority of cases, this can be solved, but it will be a special project.

It works in most cases, but it is important that they are installed correctly and that the swing stand they are mounted in complies with the general requirements set for swings in SSEN 1176 regarding strength etc.

The Nestor swing seat can be mounted in all HAGS Mira, Goro and Turo swing frames, but it is a special beam made for the Nestor or Bravo swing seats. So for older swing frames, the beam needs to be replaced.

The general answer is NO, fences around swings are not required. However, depending on how the swing is positioned on the playground, there may sometimes be an additional need to protect against accidental contact, or collision with a swing seat. In these cases, it is mainly from the sides that the need can be found. If fences are mounted, they must sit with an extra space outside the fall space, at least 100 cm outside the end of the fall space in the swing direction, and on the sides at least 150 cm from the outside of the swing seat. See examples for HAGS swings below. Add 100 cm either way in the swing direction, giving a total distance of 990 cm for the example shown below. The extra space does not need to have a shock-absorbing surface.

The assembly instructions can be downloaded from the respective product page, these are found under the Installation Guides tab. 

Absolutely, HAGS play equipment can be assembled by anyone, but if you are a beginner, make sure you read the assembly instructions and follow all measurements, details and assembly steps carefully. Above all, make sure that you get started correctly, that you follow the different height settings very carefully, otherwise it can be difficult to change if an incorrect assembly is discovered afterwards.

Yes, before a play equipment is put into use, it must be inspected by a competent and independent person with extensive knowledge of the existing standard for play equipment, SSEN 1176. HAGS recommends using a certified inspector during an installation inspection or annual inspection.

Operation and maintenance is a hugely important part for a playground to last overtime and also be reasonably safe when used. Care and maintenance of play equipment and surface coverings must take place routinely and according to the supplier's instructions.

There are 4 different types of supervision and inspection:

1. Installation inspection
   Carried out before a playground is put into use, carried out by an independent and competent person. HAGS recommends using a certified inspector for an installation inspection or annual inspection.
    
2. Routine visual inspection
   HAGS recommends at least supervision once a week. With this supervision, the idea is to be able to detect obvious risks that may have arisen through, for example, vandalism.
   This supervision should be carried out by staff or people who are near the playground or work within the organization that owns the playground.
    
3. Function control
   At least once a quarter, equipment must be checked, primarily from a functional point of view, then any wear, broken parts, etc., must be detected.
   This check should be carried out by staff or people who are near the playground or work within the organization that owns the playground. Good if those people have some knowledge of the requirements in SSEN 1176, but above all a little more practical and technical knowledge.
    
4. Annual inspection
   A thorough review of equipment, spaces and shock-absorbing surfaces is carried out by an independent and competent person.
   HAGS recommends using a certified inspector for an installation inspection or annual inspection.

No, it is not included, but we can provide prices for installation work and assembly.

When you have placed your order, we need to process it before we can send out the order confirmation. It should appear shortly.

It should be stated in your order confirmation. There you will find your planned delivery date.

Yes, if you have an order number.

No.

No, the length of our chains are adapted to our swing frames.

Contact our customer support by filling out the form on the contact page, under Type of Enquiry, select Spare Parts.

Yes, you can.

Yes, we do. As an employer, we see it as an important part of our work and perhaps an interest is created during the internship period, to work at HAGS in the future. Contact the local HR department for more info.

We publish our vacancies on our careers page. There you can also send in a spontaneous application to show interest in us as an employer.

No, there is no cost. We come out and draw up a proposal sketch (no construction documents).